Covering broadcast despatch, on demand and response services

Email messaging allows you to easily send personal email communications to significant numbers of customers, prospects or staff. It is an automated service, available 24/7 365 days a year. There are two aspects to the service: broadcast email and email-on-demand.

Email Broadcast

How does email broadcast work?

· Send your list of email addresses directly to Connaught

· Then send the document you want despatched into the Connaught system, telling us the time and date you want it sent to you list of names or addresses.

· Messages are then simultaneously delivered.

Features and benefits of Connaught's email broadcast service

· Automatic retry for increased success rate

· Incorporate database merge fields for superior email quality

· Detailed reports for efficient monitoring are available anytime online showing the status of your job.

What are the advantages of a managed service?

For customer wanting to use Connaught's facilities regularly, then a managed service provides a number of advantages.

· No capital outlay

· Monthly Charges, often with flat rate charging

· No minimum contract period

Email-on-Demand

Email-on-demand technology enables your customers, prospects or staff to access and receive information on your products and services. It is an entirely automatic service and is available 24/7, 365 days a year.

Virtually any kind of information can be provided:

· Full text news

· Sales brochures

· Product or Service Information

· Price Lists

· Technical Support Instructions

· Corporate Communications

On demand services are very simple. The customer emails your email-on-demand address, to ask for information. Following simple prompts, they respond to the email requesting the desired information by clicking in the appropriate place in the email.

The benefits of email on demand are considerable.

On demand services save time - By automating information despatch, staff are freed-up to more important work.

On demand services provide immediate response - Requested information is sent immediately and will be with customers, prospects or staff within a few minutes of the request being made.

On demand services help reduced costs - On demand services are flexible, allowing you to change or update details quickly and this saves on maintaining costly print based information. Furthermore, the cost of fulfilment compares very favourably with print/post based fulfilment.

On demand services are customer driven - On demand services run in the medium of choice of the customer - in this case email.